Navigating Difficult Conversations

price starting at:
$795
course duration:
1 Day
training option:
Live Online
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Course Overview

Difficult Conversations Course

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful interactions. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

This course will earn you 7 PDUs | 7 CDUs

Navigating Difficult Conversations Course Overview

Learning Objectives

  • Understand conflict and the sources of difficult conversations.
  • Identify what each of us brings to difficult interactions with others.
  • Consider what we can and cannot control when faced with a difficult conversation.
  • Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.
  • Use a framework for engaging in difficult conversations that results in better outcomes for all.

COURSE AGENDA

Hard Conversations Curriculum

This course is for anyone who is ever faced with conflict and related difficult conversations. To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Participants will also take an online personal conflict management styles assessment.

Personal Leadership

Interpersonal Communication

  • Participants will be provided a link to take an online personal conflict management style assessment prior to class.

  • Conflict defined
  • The role of conflict in difficult conversations
  • Types of conflict
  • Changing our view of conflict

  • How we filter our conversations
  • Things we can and cannot control

  • 5 Conflict management styles
  • Reviewing individual assessments

  • MAI2 Framework overview
  • Review of each of the framework components
  • Benefits of MAI2 Framework
  • Practice using MAI2 Framework as a conflict management technique

Training Options

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We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

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