Business Process Improvement
$1,195
2 Days
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Business Process Improvement Course
Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce waste, increase operational efficiency, and enhance productivity. This course is for anyone who needs the skills to improve and/or manage business processes. This course is part of the Business Process Management (BPM) certificate program.
This course will earn you 14 PDUs | 14 CDUs
Learning Objectives
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Describe an industry-standard Business Process Management framework and how BPI fits into it
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Practice various techniques for analyzing the root cause of process problems
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Determine appropriate metrics for analyzing business processes
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Use three standard principles to optimize process design
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Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency
COURSE AGENDA
Training Outline
This course is for anyone who needs the skills to improve and/or manage business processes. Participants will learn to analyze existing processes, design new processes, and determine how to measure and track process performance. This course is part of the Business Process Management (BPM) certificate program.
Process Leadership
Business Process
- Framework for business process management (BPM)
- Business process improvement challenges
- Case for business process improvement
- Business process improvement benefits
- Analysis and metrics overview
- What to measure
- Benefits of measurement
- Data types – attribute and variable
- Data variation and data collection
- Analysis key concepts, steps, and challenges
- Analysis Tools / Techniques
- Process Design Principles
- Time optimization Techniques
- Quality Optimization Techniques
- Value Optimization Techniques
- Common Design Flaws
- Identify transformation tasks
- Four stages of change
- Resistance to change
- Data management
- Displaying data
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