Business Process Improvement

price starting at:
$1,195
course duration:
2 Days
training option:
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Course Overview

Business Process Improvement Course

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce waste, increase operational efficiency, and enhance productivity. This course is for anyone who needs the skills to improve and/or manage business processes. This course is part of the Business Process Management (BPM) certificate program.

This course will earn you 14 PDUs | 14 CDUs

Business Process Improvement Course Overview

Learning Objectives

  • Describe an industry-standard Business Process Management framework and how BPI fits into it
  • Practice various techniques for analyzing the root cause of process problems
  • Determine appropriate metrics for analyzing business processes
  • Use three standard principles to optimize process design
  • Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency

COURSE AGENDA

Training Outline

This course is for anyone who needs the skills to improve and/or manage business processes. Participants will learn to analyze existing processes, design new processes, and determine how to measure and track process performance. This course is part of the Business Process Management (BPM) certificate program.

Process Leadership

Business Process

  • Framework for business process management (BPM)
  • Business process improvement challenges
  • Case for business process improvement
  • Business process improvement benefits

  • Analysis and metrics overview
  • What to measure
  • Benefits of measurement
  • Data types – attribute and variable
  • Data variation and data collection

  • Analysis key concepts, steps, and challenges
  • Analysis Tools / Techniques

  • Process Design Principles
  • Time optimization Techniques
  • Quality Optimization Techniques
  • Value Optimization Techniques
  • Common Design Flaws

  • Identify transformation tasks
  • Four stages of change
  • Resistance to change

  • Data management
  • Displaying data

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Self-Paced On-Demand

Pre-recorded training taught by an expert.

This on-demand course includes:

  • 6-Month Access to Online Training Portal
  • Business Process Improvement Student Manual
  • Additional Training Aids

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

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Dedicated Workshops

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