Constructive Conflict Management

price starting at:
$1195
course duration:
2 Days
training option:
Live Online
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Course Overview

Conflict Management Course

Conflict is inevitable. People approach situations with their own set of experiences, priorities, and viewpoints. The ability to govern disputes, de-escalate problems, and even set up ways to resolve issues in the future is vital.

This course will earn you 14 PDUs | 14 CDUs

Constructive Conflict Management Course Overview

Learning Objectives

  • Identify and manage sources of conflict
  • Learn redirection and de-escalation strategies in dialogue
  • Define an effective strategy to deal with conflict
  • Implement a process to manage conflict situations
  • Build civility in the workplace

COURSE AGENDA

Conflict Management Curriculum

In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

Personal Leadership

Interpersonal Communication

  • Identifying the causes of conflict
  • Harnessing the benefits of constructive conflict
  • Resolving harmful conflict
  • Learning fight vs. flight and creating “flow” in dialogue instead
  • Understanding the key people in conflict resolution

  • Recognizing uncivil behavior
  • Reaping the benefits of civil behavior
  • Working with difficult people
  • Identifying and avoiding incivility
  • Creating, implementing, and enforcing a civility policy

  • Making an effective atmosphere
  • Developing mutual understanding
  • Focusing on individual and shared needs
  • Getting to the root cause
  • Generating options
  • Building a solution

  • Differentiating between resolution strategy versus process
  • Recognizing advantages and disadvantages to key strategies
  • Knowing when to use the key strategies
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

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