Expanding your Emotional Intelligence
$1195
2 Days
Live Online
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Schedule a dedicated private training event designed to meet your organizations' needs.
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Emotional Intelligence Course
The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions. Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master.
This course will earn you 14 PDUs | 14 CDUs
Learning Objectives
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Analyze the components of Emotional Intelligence
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Explain the principles of self-awareness
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Implement Emotional Intelligence for better communications and first impressions
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Demonstrate how to balance positive and negative emotions
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Effectively use principles of mental resilience to help navigate difficult relationships and situations
COURSE AGENDA
Emotional Intelligence Outline
The activities and discussions in this workshop will help you build the social and emotional skills that sustain positive relationships at work. These skills support everything from good management - with happier employees who take fewer sick days - to better teamwork, conflict resolution, and recovery from setbacks.
Personal Leadership
Interpersonal Communication
- Redefining intelligence
- Introducing EI
- The benefits of EI competence
- EI first steps
- 5 components of EI
- Can you learn EI?
- Understanding EI appraisals
- Emotional Intelligence 2.0
- Personal and social proficiencies
- Emotional honesty
- Defining the “self”
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
- Emotions and how we perceive the world
- The powerful first impression
- Focused listening
- Building rapport and emotional empathy
- Building personal wellness
- The gratitude mindset
- The power of negative emotions
- The lessons of regret
- Cultivating enthusiasm, confidence and efficacy
- Giving in without giving up
- Building mental resilience
- Difficult people, difficult situations
- Disagreeing constructively
- Authentic leadership
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