Email Etiquette

price starting at:
$495
course duration:
1 Day
training option:
Live Online
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Course Overview

Email Etiquette Course

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

This course will earn you 7 PDUs | 7 CDUs

Email Etiquette Course Overview

Learning Objectives

  • Apply the nuances that go into proper email etiquette
  • Understand different types of policies that are associated with email and other forms of written communication
  • Learn how and to use specific email features to build a stronger presence in email writing

Course Agenda

Email Etiquette Curriculum

This course is designed for individuals seeking to enhance their digital communication etiquette on a more basic level. Upon completion, participants will emerge with the ability to communicate effectively and professionally via email, thereby contributing to personal and organizational success.

Personal Leadership

Self Development

  • E-mail characteristics
  • Writing online versus on paper
  • Advantages and disadvantages of e-mail
  • Cultural significance of e-mail
  • Using an e-mail program
  • When to use and avoid using e-mail
  • Writing an e-mail message using the MAIL acronym

  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring compliance with e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement and viruses
  • Identifying e-mail liability

  • Features of an e-mail program
  • Using attachments, priority labels, and signature files
  • Discussion on e-mail program options
  • Securing e-mail with encryption, digital signatures, and passwords

  • Message headers and body
  • Including proper greeting and closing
  • Structuring an e-mail message effectively

  • E-mail recipients and factors influencing e-mail writing
  • Anticipating recipient reaction
  • Managing e-mail effectively

  • Netiquette style and proper tone
  • Formatting guidelines, emoticons, and abbreviations

  • Achieving message objectives in online communication
  • Improving online writing style, language, and punctuation
  • Efficient writing habits, constructing sentences and paragraphs
  • Editing e-mail messages

Training Options

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We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

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