Providing Outstanding Customer Service
$1195
2 Days
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Schedule a dedicated private training event designed to meet your organizations' needs.
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Customer Service Course
In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd?
This course will earn you 14 PDUs | 14 CDUs
Learning Objectives
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Define customer service in relation to both internal and external customers
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Recognize how your attitude affects customer service
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Understand your customer's needs
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Generate repeat business with outstanding customer service
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Build goodwill through in-person customer service
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Provide outstanding customer service over the phone
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Connect with customers through online tools
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Deal effectively with difficult situations
COURSE AGENDA
Customer Service Curriculum
This workshop offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
Personal Leadership
Interpersonal Communication
- Recognizing Your Customers
- Understanding Your Role in Customer Service
- Leveraging Your First Impression
- Feeling Positively About Customers
- Mastering Moods and Emotions
- Understanding the Customer's Situation
- Avoiding Assumption and Prejudgment
- Meeting Basic Needs
- Seeking to Exceeding Expectations
- Building Repeat Relationships
- Achieving Authenticity through Body Language
- Responding Effectively to Problems
- Mastering Online Etiquette
- Seeking Customer Feedback
- Effectively Addressing Complaints
- De-escalating Anger
- Establishing Common Ground
- Remaining Calm, Respectful and Objective
- Creating a Memorable Customer Experience
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Why Choose Watermark
Trusted Experts in
Business and
Leadership Learning
Years Delivering Training
Facilitated Leadership Courses
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of Fortune 100 Clients